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Shipping & Returns

Shipping:

 

WE OFFER FREE SHIPPING ON ORDERS ANYWHERE IN THE UNITED STATES IF YOU ORDER MORE THAN $20.00 US. 

 

Our average delivery time is just 3-5 business days!

 

HOW SHIPPING WORKS

Default shipping option is Standard Shipping via USPS (2 - 8 business days). A $5 shipping fee will be added to all orders under $20. Free shipping for all orders over $20.

 

Signature Confirmation

Smoking Outlet is not responsible for lost or stolen packages. Orders marked as “Delivered” by USPS will not be refunded or replaced. USPS Signature Confirmation is available for an additional $2.50 for orders under $20. USPS Signature Confirmation is free for orders over $20.

 

Tracking Numbers

Packages are sent by USPS. A USPS tracking number will be emailed after the product is shipped. It is your responsibility to track your package. Email and text updates are available through the USPS tracking page- simply track your package and sign up for alerts on the tracking page.

 

Any other questions you may have about tracking your shipment can be answered by this Instagram post by Tommy Chong:

 

Discreet Shipping

We provide discreet shipping on all packages. The name Smoking Outlet will not appear on your shipping label.

 

To the Contiguous U.S.

Delivery estimates for shipments are based on business day transit times, which does not include Saturday or Sunday.

 

To the Non-Contiguous U.S. 

When shipping to Alaska, Hawaii, Guam, and Puerto Rico, your order will arrive within 7-10 business days.

 

To Canada

For shipping to Canada, please call us at 253-831-4547 or email [email protected] and provide the SKU#'s of all the items you would like to purchase along with your complete shipping address. We will manually calculate your shipping cost and get back to you ASAP during normal business hours. You will be sent a PayPal invoice at this point. We will place the order for you once we receive your PayPal payment. You can also place the order by card over the phone if you prefer. 

 

Same Day Delivery

Same Day Delivery is only available in the Tacoma/Seattle area. For pricing, a map of the delivery area and a list of zip codes, please visit our Same Day Delivery page.

 

 

Returns:

We can not accept returns on used products, even if you only used it once and washed it out. Adding water to a pipe constitutes use. There are no exceptions to this policy. Please inspect all items prior to use, once used they cannot be returned for any reason.

 

If you are not satisfied with your order, simply login to your account, view the order using the "Complete Orders" link under the “My Account” menu, and click the “Return Item(s)” button. You may also email or call us within 7 days of the order delivery date and let us know. We will send you a RMA number, and you can send the product back to us. No returns can be accepted without an RMA number. We can either replace the item with one of your choice or issue a refund (see below). Returned items must be unused.

 

We'll notify you via e-mail of your refund once we've received and processed the returned item. You should expect to receive your refund within two weeks of dropping off your package at the post office, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from USPS (5 to 10 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (3-5 business days).

  

If a return is due to an error on our part, we will send you a prepaid shipping label, and you simply need to drop the package off at the post office.

 

If your order is returned to us by USPS because of an error in the shipping address (missing apartment number is the most common reason), you will be responsible for paying the shipping cost to have your order re-shipped. If you choose to not pay the shipping cost and request a refund, you will receive a refund minus the original shipping cost.

  

All returns due to buyer preference or buyer error will be subject to a 15% restocking fee OR the option of store credit (Bongo Bucks) for the full amount of your purchase. Shipping and handling fees are non-refundable, and buyer is responsible for any return shipping fees incurred on preference based returns. Please be sure to package it the same way it arrived to ensure that it does not break on its way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance, and your shipment is damaged, Smoking Outlet cannot offer you a refund. Once the unused item has been inspected and approved for re-stocking, a full refund for the purchase price will be issued.

 

RETURN POLICY FOR CLEARANCE/AS-IS ITEMS: No returns/exchanges/replacement of Clearance/As-Is items. Only items that are damaged during shipping will be given a refund.

 

What to do if your order is damaged upon arrival:

In the unlikely event that your package arrives damaged, please make sure you take the following steps to ensure getting a replacement or refund is quick and easy. Do not use the item or we cannot replace it for you.

 

Step 1: Email photos of all packaging and materials, AND the damaged item(s) to [email protected] within 48 hours of the tracking number being reported as "Delivered".

Step 2: If we have the same product in stock, we will mail out your replacement immediately. If the item is no longer in stock, we will offer you the option of a full refund or a replacement item of equal or lesser value. If your replacement item price is lower than your original purchase, you will be refunded the difference.

 

If you have any questions about our return policy, feel free to email us at [email protected], or call us at (253) 831-4547.