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Shipping & Returns

Shipping:

 

WE OFFER FREE SHIPPING ON ORDERS WITHIN THE CONTIGUOUS UNITED STATES IF YOU ORDER MORE THAN $20.00 US. 

Our average delivery time is just 3-5 business days!

 

HOW SHIPPING WORKS

Default shipping option is Standard Shipping via USPS (2 - 8 business days). A $5 shipping fee will be added to all orders under $20. Free shipping for all orders over $20.

 

Signature Confirmation

SmokingOutlet.net is not responsible for lost or stolen packages. Orders marked as “Delivered” by USPS will not be refunded or replaced. USPS Signature Confirmation is available for an additional $2.50 for orders under $20. USPS Signature Confirmation is free for orders over $20.

 

Tracking Numbers

Packages are sent by USPS. A USPS tracking number will be emailed after the product is shipped. A signature is not required for delivery. It is your responsibility to track your package. SmokingOutlet.net will not be held responsible for stolen or lost packages that have been marked as delivered by USPS. USPS Signature Confirmation is available for an additional $2.50 for orders under $20. USPS Signature Confirmation is free for orders over $20.

 

Discreet Shipping

We provide discreet shipping on all packages. Please note that, although the blank package is quite discreet, on the package's shipping label, we include our "SmokingOutlet.net" name in size 7, bold Arial font. If you would like this removed from your package, please contact us at the time of your purchase and we will gladly remove this for you.

Please email: info@smokingoutlet.net

 

To the Contiguous U.S.

When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location. In many areas, Saturday and Sunday delivery may be available. Delivery estimates for shipments are based on business day transit times, which does not include Saturday or Sunday.

 

To the Non-Contiguous U.S.

When shipping to Alaska, Hawaii, and Puerto Rico, your order will arrive within these delivery estimates based on your location and selected shipping speed. The cost to ship items from each product category to Alaska, Hawaii and Puerto Rico varies by item, shipment, and shipping option. Heavy items and items containing hazardous materials may not be eligible to ship to Puerto Rico. Additional restrictions may apply to items shipped to Puerto Rico.

 

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

Returns:

 

We can not accept returns on used products, even if you only used it once and washed it out.  There are no exceptions to this policy.  Please inspect all items prior to use, once used they cannot be returned for any reason.

 

We sell only the highest quality glass pipes and accessories at the lowest prices on the market to ensure 100% customer satisfaction. But, in the unlikely event that you are not satisfied with your order, please email or call us within 7 days of the order delivery date and let us know. We will send you a RMA number, and you can send the product back to us. No returns can be accepted without an RMA number. We can either replace the item with one of your choice or issue a refund (see below).

 

All returns due to buyer preference will be subject to a 15% restocking fee OR the option of store credit for the full amount of your purchase. Shipping and handling fees are non-refundable, and buyer is responsible for any return shipping fees incurred on preference based returns.

 

If a return is due to a SmokingOutlet.net error (wrong product/DOA/piece missing), we will send you a prepaid shipping label, and you simply need to drop the package off at the post office.

 

RETURN POLICY FOR CLEARANCE/AS-IS ITEMS: No returns/exchanges/replacement of Clearance/As-Is items. Only items that are damaged during shipping will be given a refund. You must send us a photo of the damaged item within 48 hours of the tracking number being reported as "Delivered".

 

WHAT TO DO IF YOUR PRODUCT IS DAMAGED UPON ARRIVAL:

We at SmokingOutlet.net go through enormous efforts to properly package and ship all orders in order to prevent breaking. Our proprietary packing methods ensure your glassware will arrive at your doorstep the way it left ours; in perfect working condition. We believe a good business is one that stands behind its policies, and resolves any errors in a timely fashion. In the unlikely event that your package arrives damaged, please make sure you follow these instructions to ensure receiving a replacement is quick and easy:

 

Please take photos of the damaged item AND the packaging and email them to info@smokingoutlet.net if you ordered off our website, or through the Amazon Message Center if you ordered from our Amazon store.

 

If we have the same item in stock, we will send you out a replacement as soon as we receive your photos. If the item is no longer in stock, we will offer you the option of a full refund or a replacement item of equal or lesser value. If your replacement item price is lower than your original purchase, you will be refunded the difference.

 

If you receive the wrong item or it has a defect, please email or call us within 24 of delivery. We will send you an RMA number and a return shipping label. Repackage the item in the box it arrived in, and send it back to: 33761 9th Ave S. Federal Way, WA 98003. Please be sure to package it the same way it arrived to ensure that it does not break on its way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance, and your shipment is damaged, SmokingOutlet.net can not offer you a refund. Once the item has been inspected and approved for re-stocking, a full refund for the purchase price will be issued.

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the “My Account” menu, and click the “Return Item(s)” button.

 

We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

You should expect to receive your refund within three weeks of delivering your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).

 

If you have any questions about our return policy, feel free to email us at webmaster@smokingoutlet.net, or call us at (253) 831-4547.