WE OFFER FREE SHIPPING ON ORDERS ANYWHERE IN THE UNITED STATES IF YOU ORDER MORE THAN $20.00 US.
Our average delivery time is just 3-5 business days!
HOW SHIPPING WORKS
Default shipping option is Standard Shipping via USPS (2 - 8 business days). A $5 shipping fee will be added to all orders under $20. Free shipping for all orders over $20.
Smoking Outlet is not responsible for lost or stolen packages. Orders marked as “Delivered” by USPS will not be refunded or replaced. USPS Signature Confirmation is available for an additional $2.50 for orders under $20. USPS Signature Confirmation is free for orders over $20.
Packages are sent by USPS. A USPS tracking number will be emailed after the product is shipped. It is your responsibility to track your package. Email and text updates are available through the USPS tracking page- simply track your package and sign up for alerts. Smoking Outlet will not be held responsible for stolen or lost packages that have been marked as delivered by USPS. USPS Signature Confirmation is available for an additional $2.50 for orders under $20. USPS Signature Confirmation is free for orders over $20.
If you order as a guest you WILL NOT receive a tracking number.
You must have a registered account to receive a tracking number.
We provide discreet shipping on all packages. The name Smoking Outlet will not appear on your shipping label.
To the Contiguous U.S.
Delivery estimates for shipments are based on business day transit times, which does not include Saturday or Sunday.
To the Non-Contiguous U.S.
When shipping to Alaska, Hawaii, and Puerto Rico, your order will arrive within 7-10 business days.
For shipping to Canada, please call us at 253-831-4547 or email email@example.com and provide the SKU#'s of all the items you would like to purchase along with your complete shipping address. We will manually calculate your shipping cost and get back to you ASAP during normal business hours. You will be sent a PayPal invoice at this point. We can place the order over the phone for you as well.
Same Day Delivery
Same Day Delivery is only available in the Tacoma/Seattle area. For pricing, a map of the delivery area and a list of zip codes, please visit our Same Day Delivery page.
We can not accept returns on used products, even if you only used it once and washed it out. There are no exceptions to this policy. Please inspect all items prior to use, once used they cannot be returned for any reason.
If a return is due to an error on our part (wrong product/piece missing), we will send you a prepaid shipping label, and you simply need to drop the package off at the post office.
We sell only the highest quality glass pipes and accessories at the lowest prices on the market to ensure 100% customer satisfaction. But, in the unlikely event that you are not satisfied with your order, please email or call us within 7 days of the order delivery date and let us know. We will send you a RMA number, and you can send the product back to us. No returns can be accepted without an RMA number. We can either replace the item with one of your choice or issue a refund (see below). Returned items must be unused.
All returns due to buyer preference will be subject to a 15% restocking fee OR the option of store credit for the full amount of your purchase. Shipping and handling fees are non-refundable, and buyer is responsible for any return shipping fees incurred on preference based returns.
RETURN POLICY FOR CLEARANCE/AS-IS ITEMS: No returns/exchanges/replacement of Clearance/As-Is items. Only items that are damaged during shipping will be given a refund. You must send us a photo of the damaged item within 48 hours of the tracking number being reported as "Delivered".
WHAT TO DO IF YOUR PRODUCT IS DAMAGED UPON ARRIVAL:
We at Smoking Outlet go through enormous efforts to properly package and ship all orders in order to prevent breaking. Our proprietary packing methods ensure your glassware will arrive at your doorstep the way it left ours; in perfect working condition. We believe a good business is one that stands behind its policies, and resolves any errors in a timely fashion. In the unlikely event that your package arrives damaged, please make sure you take the following steps to ensure getting a replacement or refund is quick and easy:
Step 1: Call or email us at Smoking Outlet within 48 hours of the tracking number being reported as "Delivered".
Step 2: Take photos of all packaging and materials, AND the damaged item(s).
Step 3: We will send you an RMA number and a return shipping label.
Step 4: Repackage the item in the box it arrived in, and send it back to: 33761 9th Ave S. Federal Way, WA 98003
Step 5. Receive a brand new replacement!
If we have the same item in stock, we will send you out a replacement as soon as we receive your photos. If the item is no longer in stock, we will offer you the option of a full refund or a replacement item of equal or lesser value. If your replacement item price is lower than your original purchase, you will be refunded the difference.
You must send us a photo of the damaged item and packaging within 48 hours of the tracking number being reported as "Delivered". Please take photos of the damaged item AND the packaging and email them to firstname.lastname@example.org if you ordered off our website, or through the Amazon Message Center if you ordered from our Amazon store.
If you decide to send an item back, please be sure to package it the same way it arrived to ensure that it does not break on its way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance, and your shipment is damaged, Smoking Outlet cannot offer you a refund. Once the item has been inspected and approved for re-stocking, a full refund for the purchase price will be issued.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the “My Account” menu, and click the “Return Item(s)” button.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within two weeks of dropping off your package at the post office, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from USPS (5 to 10 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (3-5 business days).
If you have any questions about our return policy, feel free to email us at email@example.com, or call us at (253) 831-4547.